Return Policy
Our hassle-free return and refund process.
Eligibility
To be eligible for a return, the item must be unworn, in the same condition as received, and returned in its original packaging. Returns must be initiated within 30 days of the purchase date.
You can contact us at support@denimheels.com.
If a sale is marked as final or the item is non-refundable, no refund can be claimed.
Return Process
To initiate a return, contact us within the 30-day period at support@denimheels.com and provide your order details and the reason for the return. Our team will guide you through the process.
Please make sure the item is securely packaged to avoid damage during transit.
Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance.
Refund Process
Once we receive the returned item and verify its condition, we will process the refund within 5 business days. The refund will be issued to the original payment method.
If more than 15 business days have passed since your return was approved, please contact us at support@denimheels.com.
Exchanges
Need a different size? Contact us within 30 days and we'll arrange an exchange. The original pair must be unworn and in its original packaging.
⚠️ Important: If a customer wishes to return an item that has not yet been delivered, we do not accept returns. You may return it once you have received it. If an item is delivered to a collection point and not picked up, a $10 administration fee will be charged.
📦 Note: Our warehouse is located in Asia. All returns must be sent to our address there.